Comments on: What’s your best customer service story?

By: Kilanna

Kilanna — Tue, 13 Oct 2009 06:55:27 +0000

I have been in contact with the EQ2 GM’s for a couple of problems with crafting that were entirely my own silly fault really.

Because I play Aus time and not US time, it took overnight for my /petitions to be answered…. but the next morning when I logged into game, things were fixed on both occasions.

No arguments with that sort of service!

By: Grump

Grump — Thu, 01 Oct 2009 22:00:44 +0000

Getting suspended for a week for taking using a summoner’s pet and Call of the Tinkerer to bypass walls in Veshan’s Peak. Some GMs felt sympathy for us although they could over rule their (retarded) boss.

Basically here’s how it worked. We would have our summoner engage a mob through the red barrier and call it off. Then we would summon ourselves to his pet using an item called Call of the Tinkerer. We used all in game mechanics and our smarts, but since we beat a rival guild to their mythicals, they mass petitioned us and the head (retard) GM at the time thought we were cheating.

…When GMs used to hang around on servers, instead of using the Trouble ticket system.

There was a GM that would follow me around and I would point out bots and he’d poof them. That was pretty entertaining back in the day.

The day I had an entire bot guild banished from Butcherblock was pretty fun, hung out with a GM for a couple hours and just chatted as he was researching the accounts that needed to be banned.

By: Ferrel

Ferrel — Thu, 01 Oct 2009 17:51:49 +0000

If your 42nd alt passes my main I shall be quite sad! In all seriousness though all of my great customer service stories are from EQ and EQ2. I suppose my favorite is from EQ2.

We caught another guild exploiting a raid mob. They made a huge post on the forums how they and finally “caught up to #1″ and I basically said, “Uh guys you exploited. You broke the encounter to ensure the three waves of adds don’t participate in the fight.” They went on and on about how I was just jealous that they caught me and how that was a viable tactic. We had video of it and a great write up. I sent it off to Steve and Scott and probably not five hours later the mob was removed from game.

It was so great to go back to the thread. ^_^

By: Rob

Rob — Thu, 01 Oct 2009 16:57:16 +0000

Wow. My story is eerily similar to Petter’s. I can’t speak to the wonderfulness of EQ2s GMs because I have actually never had to call one. However, one time in Vanguard I realized that I had qualified for the founders rewards ( a title ), but I didn’t get it. So I put in a ticket and within a minute I was contacted and the GM spawned right near me. He handled the situation on the spot and got me my rewards. I have had encounters with teh Vanguard GMs since this as well and every single time they are incredibly quick to respond and very helpful. In contrast, I have had to contact a GM in FFXI multiple times, and when they do actually respond, it is always hours and hours after I have submitted the ticket.

By: Petter Mårtensson

Petter Mårtensson — Thu, 01 Oct 2009 11:57:12 +0000

I’d probably say my best customer service experience was in Vanguard. I had created two different characters with the same name on two different servers and when I decided to delete one of them, both disappeared. I petitioned it of course and a few minutes later, while in a dungeon, a GM wearing some form of fancy armor popped up besides me – I was not prepared for that and he made me jump quite a bit, since I thought it was a high-level mob that I had managed to aggro.

Turned out he was really nice, he teleported away after we had discussed my issue for a while, then five minutes later he returned and told me to log out and in again and the character that I wanted to keep would be back. He was really nice and it was fun to see a GM actually showing up in “person” and not only through whispers. I guess with the small amount of players that Vanguard has, it’s not that surprising…